Terms & Conditions

Welcome to LOG FROZE, a homemade food delivery service dedicated to providing fresh, hygienic, nutritious, and home-cooked meals to customers across Pakistan.

By accessing our website or placing an order through LOG FROZE, you agree to these Terms & Conditions.

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1. About LOG FROZE

LOG FROZE is a Pakistan-based homemade food delivery service.

Our mission is to make healthy, hygienic, well-cooked, and properly packed homemade meals easily accessible, especially for busy students, professionals, workers, and families who deserve nutritious food despite their demanding schedules.

We believe that everyone has the right to eat healthy food prepared with care.

2. Ordering

Customers may place food orders through our website or official communication channels.

Orders are confirmed only after successful payment or confirmation by our team.

LOG FROZE reserves the right to decline or cancel any order due to product unavailability, operational limitations, pricing errors, or suspected fraudulent activity.

3. Food Preparation

Every meal is prepared with reasonable care and hygiene standards.

As our meals are freshly prepared, slight variations in appearance, portion size, ingredients, or packaging may occur.

Food images displayed on the website are for illustration purposes and may differ slightly from the delivered meal.

4. Pricing

All prices are displayed in Pakistani Rupees (PKR).

Prices include applicable charges unless otherwise stated.

LOG FROZE reserves the right to update menu prices without prior notice.

5. Delivery

Currently, LOG FROZE delivers only within our active service areas in Pakistan.

Estimated delivery times are provided for guidance and may vary due to weather, traffic, high order volumes, or unforeseen circumstances.

Customers are responsible for providing accurate delivery addresses and contact information.

6. Food Safety

Customers are advised to consume meals as soon as possible after delivery.

LOG FROZE is not responsible for food quality if meals are stored improperly after delivery.

Customers with allergies should carefully review ingredient information before placing an order.

7. Customer Responsibilities

Customers agree to:

• Provide accurate personal information.
• Provide a reachable phone number.
• Be available to receive their order.
• Treat delivery personnel respectfully.
• Avoid misuse of our services.

8. Intellectual Property (Ownership Statement)

All logos, branding, website content, designs, menus, photographs, and written material belong to LOG FROZE.

No content may be copied or reused without written permission.

9. Limitation of Liability

LOG FROZE will make every reasonable effort to provide high-quality food and timely delivery.

However, we shall not be liable for delays caused by:

• Traffic
• Weather
• Road closures
• Government restrictions
• Technical failures
• Events beyond our reasonable control

10. Complaints Handling Policy

Customer satisfaction is one of our highest priorities. If you experience any issue with your order, please contact us.

We aim to:

• Acknowledge complaints within 24 hours
• Resolve most complaints within 24-48 hours (2 working days)
• Keep customers informed throughout the resolution process

11. Changes

LOG FROZE reserves the right to modify these Terms & Conditions at any time.

Updated versions will always be published on our website.