Our Promise

Refund & Return Policy

Refund Policy

Refunds may be approved if:

  • An order is not delivered.
  • The wrong meal is delivered.
  • Payment is charged but the order cannot be fulfilled.
  • Food quality issues are verified by our support team.

Approved refunds are normally processed within 5–10 business days, depending on the customer's payment provider.

Returns & Exchanges

Due to the perishable nature of food products:

  • Delivered meals cannot be returned.
  • Exchanges are generally not available.

However, if an incorrect or damaged meal is delivered, LOG FROZE will review the complaint and may provide:

  • A replacement meal, or
  • A partial or full refund, depending on the circumstances.